Check return eligibility
We want you to feel confident in your shopping experience with us, and that includes knowing that you can return a product if it's not quite right for you. Please note that certain products or categories of products are not eligible for return. (For eg - customized, one-of-a-kind, or imported are not eligible for return). Each product’s return eligibility is clearly mentioned on the individual product page.
In all cases where your product delivered is incorrect, broken, defective, or damaged, we'll be happy to initiate a return for you.
Read our complete return policy here.
Record your request
To record your request, please reach out to us within 48 hours of receiving it. All you need to do is share photos/videos of the product(s) you wish to return and send it to support@lagavi.com, along with all relevant details.
For a hassle-free return process, we encourage you to click a picture of the box when it arrives and shoot a video of you unboxing it.
Verification
Upon receiving your request for a return, our team will swiftly evaluate your request and initiate the return process within 5 business days. We understand that a timely process of returns is crucial, and we strive to process them as quickly as possible.
Confirmation
Once verified, our team will reach out to you with the return details and simple instructions on how to pack and send the product back to us.
Please be sure to pack the product in its original packaging, ensuring that it is unused, and that all tags, bar codes, and invoice slips are intact. Without a prior return request, we won't be able to accept any items sent back to us.
Exchange
We understand that sometimes you might change your mind about a purchase. No worries! If you return a product eligible for return due to a change of mind, we will issue a one time coupon that you can use towards the purchase of any item during checkout. Please note that any shipping fees paid when placing the original order will not be eligible for a refund.
Please note only items eligible for return would be exchanged. Please refer to the individual product pages to check its return eligibility.
Refund
If your product has arrived broken, damaged or defective, you have an option to either avail a coupon of the same price or request the refund in the original mode of payment used. The refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within a period of 15 (fifteen) business days from the date of us verifying the defect or the non-compliance in the Product.
Shipping & Delivery
- We do our best to ensure the timely delivery of all orders. When you choose to shop with us, rest assured that the items you desire are not only in stock but also ready to be dispatched from our warehouse within 24 hours of placing your order.
2. Our efficient communication systems are designed to streamline the process, keeping you well-informed every step of the way. Upon placing your order, you can expect to receive a prompt confirmation email or message, including estimated delivery date and a unique tracking number for your package.
3. Once the package is in transit, we ensure that your order is delivered directly to your doorstep without any hassle. With our Break Free Promises, we guarantee a seamless delivery process, carried out by our trusted carriers, ensuring a quick and secure delivery.
4. Express shipping - At Lagavi, we understand the importance of timely deliveries, which is why we offer our Express Shipping service. With Express Shipping, you can rest assured that your package will be delivered promptly, within a swift timeframe of just 1-3 days.For all the details about our express shipping, reach out to our dedicated specialists concierge@lagavi.com or 9773331033.
* Streamline your global shipping needs with our international shipping service. Our dedicated specialists are available to assist you. Reach out to them at concierge@lagavi.com or call 9773331033 for personalized support and detailed information.*
Cancellation & Refund Process
We want canceling to be a breeze for you. Just remember, once the wheels are in motion, canceling becomes a bit tricky.
Cancellation before shipment (Only valid on orders’ place & delivery in India):
- You have the option to cancel your order as long as the product has not been dispatched. If you decide to cancel before the dispatch, you can write to our customer support team on support@lagavi.com or call us on 9773331033.
2. Once the dispatch process has been initiated, cancellation of the order is no longer possible. At this point, the order is in transit and cannot be canceled. Please note that once the product is dispatched, it will be delivered to the specified address.
3. Immediate Cancellation : If you wish to cancel your order, you can submit a cancellation request at support@lagavi.com. Upon receiving your cancellation request, your order will be immediately canceled. This means that the delivery process will be stopped, and your order will not reach you.
Refund Process
Once your cancellation request is confirmed, the refund process will be initiated promptly. Within 7 working days of cancellation confirmation, you can expect the refund to be processed.
Track your order
We can't contain our excitement as we prepare to send our love through the creations you've carefully chosen, straight to your doorstep. We truly understand the excitement and anticipation that comes with awaiting your favorite creations, and we want to be there with you every step of the way until your package arrives at your doorstep.
Once your order is shipped, rest assured that we'll keep you fully informed through timely updates delivered right to your email and text messages. As soon as your order is on its way, we will promptly share the tracking details with you, so you can easily keep track of its progress. We understand the importance of real-time notifications, and we'll go the extra mile to ensure you're well-informed throughout the entire journey.
Welcome to our Community!
Be the insider to all the action! From limited-time discounts to exciting updates.
Subscribe to know it all. 🤍
